Forgetting a wireless network on your device is often a useful strategy when troubleshooting wireless network problems, particularly if your configuration or authentication information for the wireless network may be incorrect. See below for instructions to forget a wireless network on various operating systems and device types.

(blue star) Instructions

Desktop systems

Windows 11

To forget a wireless network in Windows 11:

  1. In the taskbar, right-click the wireless icon and choose settings.

  2. Select Manage Known Networks.

  3. Choose Forget for the network you want to remove.

Windows 10

To forget a wireless network in Windows 10:

  1. At the bottom right in the system tray, click the network icon, and choose Network & Internet settings.

  2. Click Manage Wi-Fi settings.

  3. Under "Manage known networks", select the Wi-Fi network to be removed.

  4. Click Forget.

Mobile devices

Android

To forget a wireless network on your Android mobile device:

  1. From the home screen, choose Settings.

  2. In the settings menu, choose Wi-Fi.

  3. Press and hold the Wi-Fi network to be removed, and then choose Forget.

iOS

To forget a wireless network on your iPhone or iPad:

  1. From the home screen, choose Settings.

  2. In the settings menu, choose Wi-Fi.

  3. Locate the Wi-Fi network to be removed and click the blue symbol next to the name.

  4. If the option to forget the network is available, tap Forget this Network. If that option is not available:

    1. From the home screen, choose Settings.

    2. In the settings menu, choose General.

    3. Locate and tap Profile.

    4. Select the profile for Wi-Fi network to be removed, and tap Delete profile.

 

Keep in mind that you may have several profiles saved with the same information if you have connected to a Wi-Fi network with the same name, but at different locations.

For example, Connecting to “Century” at the Cleveland office, and then reconnecting to it again in Columbus, will lead to two entries in your Known Networks: “Century” and “Century 2”. This would continue for any other networks you connect to with the name “Century”.

Just keep this in mind when choosing a profile to delete, as it can be a bit confusing that the profile name does not necessarily line up with the network name itself.